FAQs

How do I get to PPG Paints Arena?: Please click here for directions.
What is the seating capacity of PPG Paints Arena?: Hockey: 18,187; End stage concerts: 14,536; Center stage concerts: 19,758; Basketball: 19,000. Due to a flexible curtaining system, the seating capacity of each event will vary.
What concessions are available at PPG Paints Arena?: For a complete guide to ARAMARK concessions at PPG Paints Arena, please click here.
Where are the entrances to PPG Paints Arena?: There are 4 points of entry into PPG Paints Arena: Peoples Gate (Fifth Avenue and Washington Place), Highmark Gate (Centre Avenue Lower Entrance), F.N.B. Gate (Centre Avenue Upper Entrance), and private parking garage entrance for suite ticket holders.
If I leave during an event, can I re-enter the building?: Exit and re-entry is not permitted at PPG Paints Arena.

Can I smoke in the building?: Smoking is not permitted anywhere in PPG Paints Arena for the safety and consideration of all guests. Exit and re-entry into the building is not permitted.
Where is First Aid located?: There are two (2) UPMC First Aid Stations, one on each level of PPG Paints Arena. UPMC First Aid is located adjacent to the Guest Services room near Section 104 and behind the concession stand at Section 232.
I lost an item while at PPG Paints Arena. Who do I contact?: If an item is lost or found during an event please see Guest Services, located near Section 104 on the lower concourse. Guests inquiring about lost items after an event should call 412-804-7903 for information. Items lost at events are held in storage for thirty (30) days and then either disposed of or donated to an appropriate charity.
Am I permitted to bring my camera to an event at PPG Paints Arena?: Cameras are permitted into PPG Paints Arena for Pittsburgh Penguins hockey games and most events. If allowed, PPG Paints Arena allows only small personal still-cameras equipped with 3 inch lens or smaller. Cameras with detachable lenses or flashes are not permitted. Video, audio and professional camera and recording devices are strictly prohibited in the building.

For all other events, camera policies will vary. For further information, please visit the individual event page closer to the event date.

How can I purchase tickets for an event at PPG Paints Arena?: The DICK'S Sporting Goods Box Office will be open on event days ONLY.

Monday – Friday at 10am & Saturday – Sunday at 12pm.

(Days and times are subject to change)

For more information on tickets please visit PPG Paints Arena TicketMaster Page

For more frequently asked questions, please visit our A to Z Guide